Dbh999 ("we", "us", "platform") is an internationally licensed online gaming platform serving millions of players across Bangladesh. This Privacy Policy explains what information we collect about you, why we collect it, and how it is kept secure.
By using the dbh999 website or app, you agree to this Privacy Policy. If you do not agree, please discontinue use of our services.
1. What Information We Collect
When you register and use dbh999's services, we collect various types of information. This information comes from three main sources: what you provide directly, data collected automatically, and information received from third parties.
Information Provided Directly
- Full name, date of birth, nationality
- Email address and phone number
- Password (stored in encrypted form)
- Payment information (partial card number or mobile banking number only)
- Government-issued ID information for identity verification
- Your messages when you contact us
Automatically Collected Information
- IP address and device type
- Browser type and version
- Operating system
- Time and duration of website visits
- Game history and statistics
- Transaction History
2. How Your Information Is Used
Dbh999 uses your information responsibly and solely for the purposes it was collected. Your data is never used for unnecessary or unrelated purposes.
| Purpose | Description |
|---|---|
| Account management | Registration, login, password recovery, profile updates |
| Transaction Processing | Deposits, withdrawals, bonus distribution, winner payouts |
| Customer Service | Resolving your questions and issues, and providing support |
| Security & Fraud Prevention | Detecting suspicious activity and protecting your account |
| Legal compliance | Meeting regulatory requirements, tax and reporting obligations |
| Personalization | Personalizing your experience based on your preferences |
| Marketing & Communications | Keeping you informed about new features and promotions (only with your consent) |
Analytics & Research
We analyze aggregated data to improve our services. This analysis cannot identify you personally. For example, we may know that "60% more users play slots on weekends," but we do not know whether you are part of that 60%.
4. Information Security Measures
Dbh999 protects your data with industry-leading encryption and technology. Our security measures are fully aligned with best practices in the industry.
Our security measures:
- SSL/TLS Encryption (256-bit): Your data is fully encrypted in transit
- Password Hashing: Passwords are never stored in plain text
- Two-Factor Authentication (2FA): Optional but strongly recommended
- Firewall Protection: Our servers are protected by advanced firewalls
- Regular Security Audits: Operated by Third Parties
- Employee training: All staff receive privacy and security training
- Data Backup: Regular backups for disaster recovery
While we maintain the highest security standards, no internet-based system is entirely risk-free. We encourage you to keep your password strong and never share it with anyone.
5. Cookies and Tracking Technology
Dbh999 uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored by your browser.
Cookie types:
- Essential cookies: Maintaining login sessions and security purposes
- Performance cookies: To improve website speed and usability
- Functional cookies: To remember your preferences (language, settings, etc.)
- Marketing Cookies: To show relevant content (with consent only)
Cookie controls:
You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some website features.
6. Your Rights and Controls
You have rights regarding your personal information. dbh999 grants you the following rights:
Right of access
You can find out at any time what information we hold about you.
Right to Rectification
You can update or correct your information at any time.
Right to Erasure
Request deletion of your data under certain circumstances.
Data Portability
You can download a copy of your information.
Right to object
You may object to specific uses of your information.
Consent Withdrawal
You may withdraw your consent at any time.
Contact us to exercise any of these rights: [email protected]. We will fulfill your request within 30 days.
7. How Long Information Is Retained
We retain your information only for as long as necessary. Retention periods depend on the type of data and the purpose for which it was collected.
| Data Type | Retention Period |
|---|---|
| Account information | For the duration your account remains active |
| Transaction Records | Up to 7 years for legal purposes |
| Support Ticket | Up to 1 year after resolution |
| Marketing Information | Until consent is revoked |
| Gaming Log | 3–5 years as required by regulations |
Even after account deletion, we may retain certain information as required by legal and regulatory obligations.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please get in touch:
Data Protection Team
Email: [email protected]
Live Chat: Available at any time at dbh999.app
Response Time: Within 48 Hours
Our Privacy Commitment
Maximum Encryption
All your data is fully protected with 256-bit SSL/TLS encryption.
Never sold
We never sell your personal information to third parties.
Complete Transparency
We are transparent about what information is used, why, and how.
Two-Factor Authentication
Enable 2FA to further enhance your account security.
Control Rights
You have full rights — access, correction, deletion, and download.
Quick Response
All privacy-related requests are responded to within 48 hours.
Policy Update history
January 2026
Latest version released — all sections have been updated.
July 2026
Two-Factor Authentication section has been added.